Company Name: Zenith Real Estate National
Registration Number: ZRE Investments Pty Ltd
Reg no. 2016/008685/07
Physical Address: 32 La Rochelle Crescent, Manor House, Manor House, Die Hoewes [City of Tshwane], Gauteng, 0157, South Africa
Postal Address: P O Box 77113, Eldopark, Centurion, 0166, South Africa
Information Officer:
1. Introduction
Welcome to our privacy policy. We respect your privacy and take the protection of personal information very seriously. We understand that your trust is our most important asset.
To provide you with our full range of products and services we need to collect and process certain information about you.
The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).
This privacy policy must be read in conjunction with our Terms and Conditions.
2. Audience
This policy applies to you if you are:
- a visitor to our website or mobile site;
- a customer who has ordered a product or requested a service that we provide; or
- anyone contacting us by phone, SMS, email, letters, other correspondence, or in person.
3. Personal Information
Personal information includes:
- information collected automatically when you visit our website;
- information collected on registration;
- information collected on submission; and
- optional information you provide voluntarily.
Personal information excludes:
- anonymous information;
- permanently de-identified information;
- non-personal statistical information; and
- information disclosed in a public forum.
3.1 Common examples
- Identifying information such as first name and surname;
- Contact information such as phone number and email address.
4. Acceptance
4.1 Acceptance required
You acknowledge and accept all the terms of this policy when accessing the website or requesting our services. If you do not agree with this policy, you may not use our services.
4.2 Legal capacity
You may not use our website or services if you are under 18 years of age or lack legal capacity.
4.3 Deemed acceptance
By accepting this policy, you are deemed to have read, understood, and agreed to all its terms.
4.4 Your obligations
You may only provide your own personal information or that of another person where you have their permission.
5. Changes
We reserve the right to amend this policy at any time. Changes will be posted on our website and will replace previous versions.
Continued use of our services after changes have been posted constitutes acceptance of the updated policy.
6. Collection
6.1 Purposes for collection
- Providing products or services;
- Marketing activities;
- Business operations and analytics;
- Legal and regulatory compliance.
6.2 On registration
When registering, you may be required to provide:
- First name and surname;
- Email address;
- Telephone number;
- Password.
6.3 On product order or service request
Additional personal information may be requested on a voluntary basis.
Property enquiry service
- First name and surname;
- Email address;
- Telephone number.
Property search
You may need to supply your province, city, or suburb to use search functionality.
6.4 Communicating with us
Customer service communications may require personal information and calls may be recorded.
6.5 Messages and updates
We may send administrative and promotional messages subject to your consent.
6.6 From browser
We automatically collect usage information such as IP address, browser details, and browsing behavior.
6.7 Cookies
Cookies may be used to enhance your browsing experience. Refer to our cookie policy for more details.
6.8 Optional details
Additional optional information may be provided voluntarily.
6.9 Recording calls
Telephone calls may be monitored or recorded unless you request otherwise.
6.10 Consent to collection
- Email alerts
- Newsletters
- Valuations
7. Disclosure
7.1 Sharing
Personal information may be shared with contracted service providers.
7.2 Regulators
Information may be disclosed where required by law.
7.3 Law enforcement
Information may be disclosed to law enforcement authorities when legally required.
7.4 Marketing purposes
Aggregate statistics may be shared with partners.
7.5 Employees
Employees may access personal information as required for their roles.
7.6 Change of ownership
Personal information may be transferred during mergers or acquisitions.
8. Security
We implement appropriate technical and organisational security measures. However, no system is completely secure.
9. Accurate and up to date
You may update or review your personal information by accessing your account or contacting us.
10. Retention
We retain personal information only as long as necessary or as required by law.
11. Transfer to another country
Personal information may be processed or stored outside the country of collection.
12. Removing
You may request removal of your personal information, subject to identity verification.
13. Limitation
We are not responsible for the privacy practices of third-party websites.